Refund Policy

Everything on StudentLife237 is digital and available as soon as your payment is confirmed. This policy explains when we give money back.

We refund or fix it when

• You paid but did not get access, and we cannot give it to you: we give the access or refund the full amount.
• You were charged twice for the same thing: we refund the extra payment.
• A fault on our side stopped you from using a paid period or sitting a test: we add days to your membership or competition entry, or refund the affected part, whichever you prefer.

We do not refund

• a membership or competition entry you no longer want after access was given, or the unused days of a period;
• solutions you have unlocked;
• accounts suspended for breaking the Terms and Conditions, for example for cheating;
• problems with your own phone, connection or data bundle.

A Mobile Money payment that failed or that you cancelled is not taken from your account, so there is nothing to refund.

How to ask

1. Message us within 7 days of the payment (see the Contact page), from the phone number on your account.
2. Give the date, the amount, the Mobile Money number used and, if you have it, the transaction reference from your Mobile Money SMS.
3. We reply within 3 working days. Approved refunds are sent to the same Mobile Money number within 7 working days.

This policy does not limit any rights you have under Cameroonian law.